Teleset, Inc.

Schedule An Appointment Today!
Call (888) 835-3738Service Request

Privacy Policy


Teleset, Privacy Information

At Teleset Incorporated we are focused on establishing and maintaining integrity with our customers, partners and all those with whom we have business dealings. We respect your privacy and respect that you care how information about you is used or shared. This Privacy Policy describes the commitments of Teleset Incorporated and the rights of our customers and visitors of our website regarding personal information.

This Privacy Policy also governs the behavior of our employees acting on our behalf. All of our employees are bound by confidentiality and other agreements requiring them to protect any personal information they may access as part of their job.

Our Privacy Policy is divided into five sections:

Use of Personal Information

We only gather personally identifiable information necessary to conduct our business, for the following purposes:

  • To establish and maintain responsible commercial relations with you and provide you with ongoing service
  • To contact interested parties about special promotions, events and product releases
  • To keep interested parties up to date on industry trends
  • To track the effectiveness of our marketing programs

To assist us in understanding the needs of current and prospective customers/partners We will identify the purposes for which the personal information is collected at or before the time that the personal information is gathered from you. Your personal information will not be used for any other purpose without your consent. Please note that when contacting interested parties, it is our policy to provide a means of being removed from our database.

Gathering Personal Information

There are two (2) ways our company may gather personal information:

  1. Information you give us: At Teleset's request or on your own, you may complete a form (electronic or other formats) that includes personal information. Examples of these forms include our online Contact Us form, a Support/Service request, a subscription to our electronic newsletter, a feedback survey, and through use of targeted marketing programs such as tradeshows and direct mail.

    Personally identifiable information includes: names, addresses, job titles, phone numbers, fax numbers and emails. This information is stored in a secure database.
  2. Information that is collected automatically: We may automatically collect certain personal information when you interact with our websites in a web browser. For example, log files record basic system information. Sample automatic information includes: the Internet protocol (IP) address used to connect your computer to the Internet, login information, passwords, email addresses, and computer and connection information (i.e. browser type and version, operating system and platform, and the full URL clickstream to, through, and from our website). This information cannot be traced back to a specific individual.

Disclosure of Information

Teleset Incorporated does not sell, trade, or rent your personal information to others. We may conducts surveys, either on-line or via telephone, fax or mail. These surveys will ask you to voluntarily update your profile in our database and /or provide us with additional demographic information. This information is used internally to enhance our product offering and customer service capabilities, and is not shared with third parties. However, a summary of this information, which indicates user trends as a whole, may be shared with third parties such as strategic partners.

Permission Based Email Marketing

"Spam" is unsolicited email, often of a commercial nature, sent indiscriminately to multiple mailing lists, individuals, or newsgroups. In short, spam is "junk email". We recognizes an email as "spam" if:

  • It is sent to a recipient with whom the initiator does not have an existing business relationship
  • The recipient is unable to easily unsubscribe from the email list

We permit ONLY permission-based marketing practices. We practice the use of "opt-in, opt-out" email for our marketing transmissions.

Opt-in email is a web-marketing term for promotional email that recipients have previously requested. Typically web users are invited to sign up for information and updates about Our Company. Those who have signed up have thus "opted-in".

Opt-out email is a web marketing term for promotional email that recipients have not previously requested by signing up. For Teleset's email distributions, the contact's email address must have been provided to us Incorporated by that individual via our website, a conference, or a tradeshow. Individuals who have willingly provided their contact information via these methods are automatically added to email distribution lists that benefit the individual. Although the individual is added to the email distribution list on the concept of opt-out, the individual is ALWAYS given the opportunity to easily unsubscribe – without being hassled.

Our Commitment to Privacy

We take all of the necessary precautions to ensure the safeguarding of your information, whether it is stored electronically or in paper format. In all cases, information is retained in secure facilities, protected from unauthorized access and kept only as long as is reasonably required.

Upon request by you, we will inform you of the existence, use and disclosure of your personal information. You may challenge the accuracy and completeness of the information, and request to have it amended as appropriate.

If you have any questions or concerns about your privacy, you can contact our marketing department at 925-941-1000, or via email at , and our staff will assist you in resolving the situation. We reserve the right to change this policy at any time. All changes will be updated immediately on our website.